Terms and conditions

Rutas Marbella JR Premium acts as the organizer of the tourist routes and has the authority to:

– Organize and carry out quad tours

– Conclude and check the excursion contract.

– Mediation in the conclusion of contracts for organized tours (excursion)

– Organize and accept passenger transfers

– Provide tourist information and promotional material

ORDER
The client can book the tour organized by Rutas Marbella JR Premium in our office, by telephone, through our website and other means of remote communication, or with other authorized agents.
PAYMENT METHODS
Cash, credit card or bank transfer.
Online web shop/Pay Pal service.
PAYMENT OPTIONS
Payment of the full amount of the excursions and transfers purchased in agency, through authorized agents, representatives of Rutas Marbella JR Premium or online.
When the client makes a reservation for a route, the client can choose between:
– pay 20% of the total price and rest of the amount 80%, the Client pays the day of tour service.
– pay full price
CANCELLATION POLICY
The client has the right to cancel the tour. If the client cancels the reservation/service purchased within 24 hours prior to the start of the tour, he/she will not be entitled to a refund of the money paid for the tour.
If the client does not show up on the day of departure of the tour (which he/she had previously paid in full ), and did not announce the arrival (within 24 hours prior to departure), he/she is not entitled to a refund paid for the tour.
Situations where:
– a group (5 persons or more) has purchased any of our services and cancelled it in one of the following periods.
– the client books a day trip/private tour/rents a skippered boat and cancels it in one of the following periods
Up to 30 days prior to departure, Rutas Marbella JR Premium will refund the client the full amount of the booking.
29-15 days before departure Rutas Marbella JR Premium. retains 25% of the amount paid.
14-3 days before departure Rutas Marbella JR Premium retains 40% of the amount paid.
2 -0 days prior to departure Marbella JR Premium Routes. 100% of the amount paid will be retained.
CANCELLATION OR CHANGE OF PROGRAM Marbella JR Premium Routes
Rutas Marbella JR Premium reserves the right to change the route due to unfavorable weather conditions that may endanger passengers. The final decision is made by the tour guide for the benefit of all passengers.
TRAVEL DOCUMENTS
Marbella JR Premium routes sends a voucher to the customer by email upon receipt of the reservation or after purchasing the services online. The customer must show the voucher received in printed or electronic form before using the booked service.
COLLECTION AND USE OF SERVICES
The services contained in the order mentioned on the voucher can be implemented as follows:
– The voucher serves as a confirmation and purchase ticket for the selected tour, transfer or any of the products referred to the agency.
– The client gives the voucher to the agency representative upon arrival at the departure point of the tour. The voucher can only be used once.
– Re-issuance of vouchers in case of loss will be made in accordance with the Terms and Conditions at the customer’s request. In that case, the customer contacts Rutas Marbella JR Premium to request the reissuance of the voucher.
PAYMENT INFORMATION
Payments made through credit cards are executed through secure Redsys connections.
Rutas Marbella JR Premium accepts all major credit cards.
Credit card numbers are not stored on our website and are not accessible to unauthorized persons.
CREDIT CARD PAYMENT SECURITY, CONVERSION STATEMENT AND INFORMATION PROTECTION
The customer can make the payment of the reservation online or in our office with credit cards and / or debit cards: MasterCard ®, Maestro ®, Visa ®, American Express ®. Rutas Marbella JR Premium will charge the customer’s card immediately after the transaction.

EnglishFrenchSpanish